Terms of Service

1. Acceptance of Terms

By creating an account, accessing the Services, or clicking "I agree," you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you are using the Services on behalf of a business, you represent that you have authority to bind that entity to these Terms.

2. Eligibility & Account Registration

You must be at least 18 years old and legally capable of entering a binding contract. You must provide accurate, complete registration information and keep your account details current.

We may refuse or close accounts that fail identity verification, appear fraudulent, or violate applicable law. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3. Description of Services

UltraBank Trust provides digital banking services including multi-currency accounts, domestic and international transfers, virtual card issuance, savings products, and business treasury tools. Banking services are provided through partner financial institutions.

We may modify, suspend, or discontinue any feature with reasonable notice where practicable. Certain services may require additional agreements or verification tiers.

4. Fees & Charges

Applicable fees are disclosed in your account dashboard and our fee schedule before you confirm a transaction. We reserve the right to change fees with at least 30 days' advance notice for personal accounts.

You authorise us to deduct fees from your account balance. Third-party network fees (e.g., wire routing charges) may apply in addition to our disclosed fees.

5. Deposits & FDIC Insurance

Eligible deposits held at our partner banks are insured by the FDIC up to $250,000 per depositor, per insured bank, per ownership category, subject to FDIC rules. Insurance coverage is provided by the partner bank, not UltraBank Trust directly.

Digital asset balances are not FDIC-insured. Cryptocurrency holdings involve volatility and regulatory risk distinct from fiat deposit products.

6. Transfers & Payment Orders

When you initiate a transfer, you authorise us to debit your account and transmit funds according to your instructions. You are responsible for verifying recipient details before submission — incorrectly routed payments may not be recoverable.

We may delay or block transfers that trigger fraud alerts, exceed your verification tier limits, or appear to violate sanctions or anti-money-laundering requirements.

7. Virtual Cards

Virtual cards are issued by our card programme partners and subject to their network rules. You must not use cards for illegal purchases, gambling where prohibited, or activities that violate merchant category restrictions we impose.

You are liable for unauthorised transactions reported after the timeframes set out in applicable card network regulations and your account agreement.

8. Prohibited Activities

You may not use the Services to:

We may report suspicious activity to law enforcement and regulatory authorities.

• Violate any law, regulation, or sanctions programme
• Engage in money laundering, terrorist financing, or fraud
• Transmit malware, attempt unauthorised access, or interfere with platform security
• Misrepresent your identity or source of funds
• Resell or sublicense access to the Services without written consent

9. Limitation of Liability

To the fullest extent permitted by law, UltraBank Trust is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data arising from your use of the Services.

Our aggregate liability for any claim relating to the Services is limited to the greater of (a) fees you paid us in the 12 months preceding the claim or (b) $100, except where prohibited by law.

10. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Disputes shall be resolved by binding arbitration under the American Arbitration Association rules, except that either party may seek injunctive relief in court for intellectual property or unauthorised access claims.

You waive any right to participate in a class action against UltraBank Trust to the extent permitted by applicable law.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Contact

Questions about these Terms may be directed to:

UltraBank Trust, Inc. 200 Park Avenue, 31st Floor New York, NY 10166 legal@ultrabanktrust.com